Support Provided

The Motorola Solutions Managed Services Network Operations Center (MS-NOC) is now up and running in Schaumburg, IL staffed by experienced technologists who ensure STARCOM21 customers operate at peak performance. The services provided by the MS-NOC allow customers to entrust their network operations and management to Motorola Solutions, enabling STARCOM21 users to focus on their primary mission.

All Starcom21 Customers Benefit From  Motorola's Support Services That Include:

  • Call Management 24x7 Dispatch
  • Infrastructure Maintenance and Repair 24x7 Monitoring/On Site Response (2 Hour)
    BackHaul Management
    Depot Repair
    Technical Support
  • Site Management Property Maintenance
    Utilities/Power Systems/HVAC
    Generator Maintenance/Fueling
    Tower/Antenna/Line Maintenance
  • Network Management Fleet Map Management
    Configuration Management
    Performance Management
    Security Management
    Fault Management
    Database Administration
    Software Support/Upgrades
  • Motorola System Manager Service Level Compliance
    Single Point of Contact
    Response Management
    Disaster Response
    Performance Reporting

Managed NOC

STARCOM Dedicated Number
  • Option 9 – System or Service Emergencies
  • Option 1 – Add/Change/Delete Subscriber Requests
  • Option 2 – Vendor or Payment Inquiries
  • Option 3 – Invoice or Billing Inquiries
  • Option 7 – Return Authorization (RA)
  • Option 0 – For ALL Other Support

ALL requests and service issues will be handled through the new number and phone tree or you can email to:

^ Back to Top